ADA Legal & Privacy
Privacy Policy
Andreas Digital Agency (ADA) · Version 1.0 · Effective date: October 4, 2026
This policy explains what personal information Andreas Digital Agency collects, why, how we keep it safe, and the choices you have. We collect only what we need to serve you, and we never sell your personal information.
1. Who we are
ADA (Pty) Ltd, trading as Andreas Digital Agency ("ADA", "we", "us"), is a technology and digital-solutions company in Rundu, Kavango East, Namibia. We are responsible for the personal information described in this policy. Company registration with BIPA is in progress.
Privacy contact: the Founder & CEO, at hello.ada1@outlook.com or +264 81 803 2641.
2. What information we collect
| Who you are | What we collect | How we get it |
|---|---|---|
| Website visitor | Pages visited, device and browser type, approximate location, and IP address, collected automatically by our hosting provider | Automatically when you visit |
| Someone who contacts us or asks for a quote | Name, phone or WhatsApp number, email, organisation, and your message | Contact form, WhatsApp, email, phone or in person |
| Client | Contact details, organisation details, project information, invoices, payments, and feedback | Onboarding form, quotes, agreements and messages |
| Client whose device we repair or set up | Device details and condition and, where the job requires it, temporary access to the files and accounts on that device | Job card and the device itself |
| Portal user (client, staff, admin) | Name, email, login details (passwords are stored in protected form, never as plain text), and activity in the portal | When an account is created and used |
| Job or internship applicant | CV, contact details, qualifications, references, and any information you choose to send | Careers page, email or in person |
We do not ask for sensitive information such as health, religion or political views, and we ask you not to send it.
3. How we use your information
- reply to your messages and prepare quotes;
- deliver the services you asked for, including repairs, websites, IT support and marketing work;
- issue invoices and receipts, and keep financial records;
- give portal users secure access, and protect our systems from misuse;
- assess job and internship applications;
- ask for feedback and, with your permission, publish testimonials or show your project in our portfolio;
- send you service updates, renewal reminders, or occasional news about ADA services, which you can stop at any time;
- meet our legal, tax and regulatory duties.
We use your information on the basis of your consent, to carry out a contract with you, to meet legal duties, or for our reasonable business interests where these do not override your rights.
4. Information on your devices
- we access only what the job needs, and we do not browse, copy or keep your personal files, photos or messages;
- if we make a temporary backup to protect your data, we delete it within 7 days after handover, unless you ask us to keep it longer;
- we do not keep your passwords after handover, and we recommend you change any password you shared with us;
- only ADA staff or contractors bound by confidentiality agreements work on your device.
5. Who we share information with
| Recipient | Why |
|---|---|
| Website hosting and technology providers (for example, our hosting platform and email provider) | To run the website, portals and email |
| Messaging platforms such as WhatsApp | When you choose to contact us that way |
| Banks and payment providers | To process payments |
| Contractors working on your job | To deliver your service; all are bound by confidentiality agreements |
| Professional advisers (accountant, lawyer) | For accounting, tax and legal advice |
| Authorities | Only when the law requires it |
We never sell, rent or trade your personal information.
6. Information stored outside Namibia
Some of our providers, including our website hosting and email services, store data on servers outside Namibia. We choose established providers with strong security, and we share only what is needed.
7. How long we keep information
| Information | How long we keep it |
|---|---|
| Enquiries and quotes that did not go ahead | 12 months |
| Client records, agreements, invoices and receipts | At least 5 years, for tax and legal record-keeping |
| Temporary backups of device data | Deleted within 7 days of handover |
| Passwords shared for a job | Deleted at handover |
| Portal accounts | Until the account is closed, then up to 90 days |
| Job applications that were not successful | 6 months, unless you agree that we keep them longer |
| Website technical logs | As kept by our hosting provider, usually a short period |
After these periods we delete information securely, or remove details that identify you.
8. How we keep information safe
We protect personal information with reasonable measures, including password-protected devices and accounts, restricted access to portals and records, confidentiality agreements with contractors, and secure deletion when information is no longer needed. No system is completely secure, but if a security incident affects your information, we will tell you promptly and explain what we are doing about it.
9. Your rights
- ask what personal information we hold about you and get a copy;
- ask us to correct information that is wrong or out of date;
- ask us to delete your information, unless we must keep it by law (for example, invoices);
- object to, or ask us to stop, marketing messages;
- withdraw your consent, for example for testimonials or portfolio use, for the future.
Contact us at hello.ada1@outlook.com or +264 81 803 2641. We will respond within 14 days. We respect your right to privacy under the Constitution of the Republic of Namibia and handle personal information in line with Namibian law.
10. Children
Our services are aimed at adults, organisations and tertiary students. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If you believe we have, please contact us and we will delete it.
11. Cookies
Our website may use cookies and similar technology to work properly and to understand how it is used. When you make a cookie choice, we also keep a minimal consent record (such as the choice made, selected categories, date and page path) so we can remember and audit consent and produce aggregate website reports. We do not store names, email addresses or IP addresses in this consent record. Details are in our Cookie Notice.
12. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.